We want you to feel confident investing in your growth. This policy outlines the terms for refunds and cancellations across all 3BY100 programs, products, and services.
Program Refunds
Refund eligibility depends on the type of product or service purchased. Live cohorts, workshops, coaching engagements, memberships, digital products, journals, and future offerings may each carry different refund terms based on the nature of the program and how it is delivered.
Any program-specific refund terms will be clearly communicated during the registration or checkout process. We encourage you to review those terms before completing your purchase. If you have questions about the refund policy for a specific program, please reach out before enrolling and we will be happy to clarify.
Cancellation Window
When a cancellation period applies to a program or service, requests must be received in writing before the published cancellation deadline. The deadline, if applicable, will be communicated at the time of registration or in your enrollment confirmation.
After the cancellation deadline has passed, or once a program has begun, refunds may no longer be available unless otherwise stated in the program-specific terms or required by applicable law. We recommend submitting any cancellation requests as early as possible to ensure they are received and reviewed in time.
Non-Refundable Items
The following are generally not eligible for refunds unless required by applicable law: digital downloads that have been accessed or delivered, services that have been fully completed, programs or workshops that have been partially attended, and any products or offerings that are specifically identified as non-refundable at the time of purchase.
If you are uncertain whether a specific item is refundable, please contact us before completing your purchase.
How to Request a Refund
All refund requests must be submitted in writing using the contact information provided on this website. To help us review your request promptly, please include the following in your message: your full name, the program or product you purchased, the date of purchase, and a brief explanation of the reason for your request.
Requests that include this information will be reviewed more efficiently. We will acknowledge receipt of your request and follow up with a decision as soon as reasonably possible.
Processing Time
Approved refunds will generally be processed within 7 to 10 business days of approval. Once a refund has been issued, the time required for funds to appear in your account may vary depending on your financial institution or payment provider. Refunds are returned to the original payment method used at the time of purchase.
If you have not received your refund within 10 business days of receiving confirmation of approval, please contact your bank or payment provider first. If the issue remains unresolved, reach out to us and we will do our best to assist.
Exceptional Circumstances
We understand that unexpected situations can arise, and we approach each situation with care and good faith. 3BY100 may, at its sole discretion, review requests related to exceptional circumstances on a case-by-case basis. Examples may include a serious medical situation or other significant life event that prevents participation.
Please note that approval of a request under exceptional circumstances does not create an obligation to approve future requests under similar circumstances. Each situation will be evaluated individually and fairly.
Contact Us
If you have questions about this policy, need to submit a refund or cancellation request, or want to understand the terms for a specific program before enrolling, we are here to help. Please reach out to us at [email protected] with your name, the program or product in question, and any relevant details. We will respond as promptly as possible.